Emma is 18 years old and enjoys football, watching movies and collecting DVDs. She is friendly, creative and enjoys expressing herself through art and her hobbies.

Emma experiences sensory overload in noisy environments, particularly when there are multiple sounds happening at the same time. Busy public spaces can quickly become overwhelming and difficult for her to navigate.

Emma often finds public spaces such as buses, restaurants and crowded venues challenging because of the amount of noise around her.

On one occasion, people nearby were shouting loudly and there were multiple conversations happening at once. As the noise levels increased, Emma began to feel overwhelmed.

Some people did not understand why the noise was affecting her so much and assumed she was being rude or difficult when she struggled to engage. This left Emma feeling excluded and misunderstood.

When Emma experiences sensory overload, she can feel:

• Angry

• Overwhelmed

• Scared

• Lonely

• Confused

• Ignored

Sometimes Emma may:

• Cover her ears

• Need to move to a quiet space

• Stop talking

• Feel emotionally drained

Many people cannot see the impact that noise has on Emma and may not understand how overwhelming busy environments can be.

Others sometimes assume she is overreacting, being unfriendly or choosing not to participate, when in reality she is trying to cope with sensory overload.

A lack of understanding can make Emma feel isolated and unsupported in situations that others may find easy to manage.

Simple adjustments can make a big difference for Emma.

Helpful supports include:

• Headphones or ear defenders

• Access to quiet spaces

• Warnings before loud noises

• Understanding from others

• Reduced background music

• Calm and patient communication

These supports help Emma feel safer, more comfortable and more able to participate in everyday activities.